It starts here... Nature's creation, your path to optimal wellbeing.

Frequently Asked Questions

Can I return my product

We offer an unconditional guarantee on all of our products if returned within 14 days in original condition, less shipping cost.

Shipping Cost
  • Standard Australia Wide
  • up to 400gms - 9.95
  • .4- 1kgs - 13.95
  • 1- 3kg -19.95
  • 3-5kg - 21.95
  • 5-7kg - 34.95
  • 7-10kg- 54.95
  • Express Up :
  • to .400gm -  15.95
  • .4-3 kg - 22.95
  • 3 - 5 kg  - 29.95
  • 5- 7kg kg - $45.00
  • 7 - 10kg - $75.00
  • 10 - 20kg - $95.00
  • Standard - New Zealand
  • upto .400gms $20
  • .400gms - 1kg-  $34
  • 1KG - 2kg - $44
  • 2KG - 3kg - $50
  • 3KG - $kg - $55
Damaged items

We take packaging very seriously and make sure that everything we dispatch has the best possible protection. However, once it has been handed to Australia Post we are no longer liable for any damage that may occur. Australia Post will not allow us to make a claim on behalf of our customers and so it is up to you, as a customer, to follow their procedure if in the unlikely event a problem occurs. We suggest contacting us first if you open your package and it has been damaged and we will then advise you of the steps needed to make a claim with Australia Post. We suggest taking out the Insurance option at Checkout to help with this as the basic coverage for Australia Post ( without Insurance) is $50 plus postage. We dispatch hundreds of orders a week and find very few problems occur.

What is Shungite?

Read about Shungite on our dedicated page - https://www.theshungiteexperience.com.au/what-is-shungite/

Can I send a gift message?

We can add a gift message to your purchase and also send the product to a different address if you wish. Just fill out the Gift Message area on the product page before adding it to the cart and select a different shipping address option in the checkout if you wish. Your gift message will be included in our packaging.

Can you customise any products

Yes, many of our products are Handmade in our own workshop. This means we can work with you on products such as –pendants, bracelets, Mala’s and earrings. Contact us to discuss.

Can Shungite help with EMF protection

Read about EMF Production in our blog - https://www.theshungiteexperience.com.au/emf-protection/

Facebookgoogle_plusinstagram

Latest Testimonials

Have A Question?

*
*
*

Latest Articles

Shungite Honey

Birthstone Chart

Crystals for your Star Sign

Crystals in a bowl

How To Cleanse Your Crystals

Shungite Unpolished Pyramid

Shungite Polished Shapes