Frequently Asked Questions
We offer an unconditional guarantee on all of our products if returned within 7 business days, in original condition, less the shipping cost. Please contact us before returns can be arranged.
If items are broken or damaged after this time it is not covered by us. Please be aware that if you drop or hit your items it is not our responsibility to replace them. All care should be taken as Shungite is like most other crystals and is easily broken.
We use Australia Post for all of our orders. If you would like Insurance or Signature on Delivery - with Australia Post, please choose this option at checkout.
All of our shipping comes with Tracking.
Generally, we dispatch the next business day and your order will be delivered to you within 5 - 7 business days. This varies if you are in an outer area of Australia.
At this time orders can take longer to receive due to the Covid-19 Pandemic. Please be a little patient as we are all trying our best to get your order to you as quickly as possible. Your understanding and patience are greatly appreciated!
We take packaging very seriously and make sure that everything we dispatch has the best possible protection. However, once it has been handed to Australia Post we are no longer liable for any damage that may occur. Australia Post may allow us to make a claim on behalf of our customers but it is up to you, as a customer, to first report to them and then follow their procedure if in the unlikely event a problem occurs. We suggest contacting us firstly if you open your package and it has been damaged and we will then advise you of the steps needed to make a claim with Australia Post. All damaged items should be photographed and all packaging must be kept for a claim to be lodged. All Australia Post shipping comes with free $100 insurance. We suggest taking out the extra Insurance option at Checkout to help with this if your items are over $100. We dispatch hundreds of orders a week and find very few problems occur.
Read about Shungite on our dedicated page - https://www.theshungiteexperience.com.au/what-is-shungite/
We can add a gift message to your purchase and also send the product to a different address if you wish. Just fill out the Gift Message area on the product page before adding it to the cart and select a different shipping address option in the checkout if you wish. Your gift message will be included in our packaging.
Read about EMF Production in our blog - https://www.theshungiteexperience.com.au/emf-protection/
All prices listed include GST. There is a separate area on your invoice which shows the GST payable.
How to test if your Shungite is authentic, you can do a very basic test. The molecular structure of Shungite is such that it conducts electricity. So if a current runs through it, you can tell that it is true Shungite, and not a piece of coal. On polished and rounded pieces it sometimes may be harder to get a positive current or it may be weaker but it will eventually give you an indication. The reason for this is, that when the pieces are polished a film of polishing materials can be left on the Shungite- this makes it harder to test a current through.
The Shungite Experience uses Stripe credit card payment gateway, which is a fully PCIDSS Compliant. All credit cards are handled by Stripe using their hosted forms, which means that The Shungite Experience never see nor do we store any credit cards. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static whitelist.